Question 1

What makes Vixen wigs glueless?

Accepted Answer

Every unit comes with an adjustable elastic band, silicone combs, and an HD lace that lays flat without adhesive. No glue, no gel, no melted lace — your edges stay intact.

Question 2

Is the hair raw or virgin?

Accepted Answer

All Vixen units are 100% raw, ethically-sourced human hair — double-drawn so the ends stay as full as the roots. It can be lifted, dyed, and styled with heat.

Question 3

What lace do you use?

Accepted Answer

Our default is HD lace — pre-bleached, ultra-thin, and undetectable on every skin tone. Swiss HD is available as an upgrade for the deepest melt.

Question 4

What densities do you offer?

Accepted Answer

150% (natural), 180% (signature — our most popular), 200% (full bombshell), and 250% (maximum drama). Default is 180% unless you request otherwise.

Question 5

Will the lace match my skin?

Accepted Answer

Yes. Our HD lace is pre-bleached and ultra-thin — it disappears against every skin tone with no tint or powder required.

Question 6

How do I measure my head?

Accepted Answer

Wrap a soft tape measure around the circumference of your head — over the forehead, around the nape, and behind the ears. Most clients fall between 21.5" and 23". A how-to video is on the Build Your Wig page.

Question 7

How long does install take?

Accepted Answer

Most clients install in under 10 minutes. We include a step-by-step beginner guide and a tutorial video link with every unit.

Question 8

Can I install it myself if I'm a beginner?

Accepted Answer

Absolutely. Vixen units are designed for first-timers — adjustable band, pre-plucked hairline, and (optional) pre-cut lace mean you can wear it straight out of the box.

Question 9

Can I book a professional install?

Accepted Answer

Yes — book directly at thehairvixens.as.me to reserve a Vixen studio install in Greenville, SC.

Question 10

Can I customize length, color, and density?

Accepted Answer

Yes — use the Build Your Dream Wig configurator to design every detail. Your concierge will confirm and quote within 24 hours.

Question 11

What add-ons do you offer?

Accepted Answer

Pre-styling & curl, density upgrades, rush production, pre-cut HD lace, the Vixen Care Kit, and the Keepsake Storage Box. All available on the product page or at custom build.

Question 12

Do you do custom colors?

Accepted Answer

Yes — including hand-painted highlights, bombshell blonde, ginger, and full custom-mixed shades. Color work is quoted by your colorist.

Question 13

How long until my unit ships?

Accepted Answer

Custom units are hand-built in 10–20 business days. Ready-to-Ship units ship within 48 hours. Rush production (7–10 days) is available as an add-on.

Question 14

How is shipping handled?

Accepted Answer

U.S. orders ship via tracked courier. Orders over $250 ship complimentary. International rates calculated at checkout.

Question 15

Will I get production updates?

Accepted Answer

Yes — your concierge sends milestones (order confirmed, hair inspected, ventilated, styled, shipped) by email and SMS.

Question 16

Do you offer payment plans?

Accepted Answer

Yes. We accept Shop Pay Installments, Afterpay, and Klarna at checkout. Pay in 4 with no interest.

Question 17

What is your return policy?

Accepted Answer

Due to hygiene, all wig sales are final. Digital products are non-refundable once accessed. See full policy at checkout.

Question 18

What if my unit arrives damaged?

Accepted Answer

Contact your concierge within 48 hours of delivery with photos — we'll make it right.

Question 19

Are the digital products instantly downloadable?

Accepted Answer

Yes. The Vendor List and Wig CEO Blueprint deliver instantly via email after purchase.

Question 20

Do you teach how to start a wig business?

Accepted Answer

Yes — the Wig CEO Blueprint walks through sourcing, pricing, branding, and concierge fulfillment. See the Digital collection.

FAQ

The Unit

Sizing & Install

Customization & Add-Ons

Production & Shipping

Payments & Returns

Digital & Education

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